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Professional Services - "Customer Care" - Technical Support

Telecation has full help desk support. All support calls are recorded electronically on a central database and are tracked from the initial report through closure of the event. Features of our Customer Care plan include:

• Phone support from 7:30 a.m. to 7:30 p.m. (Mountain Time in North America), Monday through Friday
• Emergency response time within one working hour, during regular support time
• Software installation inquiries
• Basic software functionality inquiries
• Software issue reporting via phone or Internet
• Basic database inquiries
• Production system failure inquiries
• Product updates and enhancements
• Assistance with report development
• Custom report support
• Online access to:
  • Frequently asked questions
  • Software tips
  • Technical information
  • General and interim release downloads
• User Groups and Events - Where you can trade ideas and experiences with other Aspen users

Getting our help is a simple procedure. Just give us a call. We'll be glad to answer any questions about our support services and how the program works. Then we'll set you up for a full measure of support to get the most from your Aspen software solution and keep your laboratory operating with peak results.